FAQ

We are proud to be the only app that provides gifting on-demand from your favorite local stores. With afloat, you can shop curated gifts for any occasion at your fingertips – with the added benefit that it will show up at your recipient’s doorstep beautifully packaged. Say goodbye to spending hours searching for the perfect gift. Gifting can be meaningful AND convenient with afloat. Just download the app and start gifting. We’ll handle the rest.

afloat is currently live with local stores Kansas City and Dallas.

Below are the general delivery and shipping guidelines, but it varies by store. Be sure to check the specific delivery and shipping expectations (listed on each gift’s page in the app) to ensure it meets your delivery requirements!

In the Kansas City area, we offer same-day local delivery (unless otherwise noted in the item’s description) on orders placed before noon and next-day local delivery on orders placed after noon. For orders outside of our local delivery area, we ship from our Kansas City office via UPS 2-Day Ground to any US address. Gifts ordered before noon will ship the same day, and gifts ordered after noon will ship the following business day. Depending on how far the gift will travel, allow 1-3 days for delivery.

In the Dallas area, we offer same day local delivery on orders placed before 3pm and next day local delivery on orders placed after 3pm. For orders outside of Dallas, we ship from our Dallas office via UPS 2-Day Ground to any US address. Gifts ordered before 3pm will ship the same day, and gifts ordered after 3pm will ship the following business day. Depending on how far the gift will travel, allow 1-3 days for delivery.

Most gifts on afloat are ready to go, with no customization required. Gift offerings on afloat are updated regularly to ensure each gift is unique and meaningful. To ensure that all gifts can be delivered or shipped expediently, we only offer customization on gifts that can meet our same-day or next-day promise!

Any customizable gifts will include instructions for customization on their page in the afloat app. You’ll be prompted to add your customization information in the special requests box during checkout.

For floral arrangements or other perishable items, you may enter requests in the box titled “Any special requests?” during checkout. Our retail partners will do their best to accommodate your requests while maintaining the gift’s price and delivery expectation.

Right now gifts on afloat can only be sent to a single recipient per order. Need to order the same item for a few people? You can place as many orders as you wish and afloat saves your payment information to make checkout quick and easy!

Many of our local retail partners offer gift bundles so you can send a few great items in a single gift. Right now this is the only way to send multiple items in a single order, but you can place multiple orders if you see a few gifts you want to send. Add a note in the special requests box during checkout if you’d like multiple orders delivered or shipped together.

Each of our local retail partners will make sure your gift looks beautiful using their own brand’s gift wrap. The gift will then be placed in our custom afloat bags or boxes before being delivered or shipped to the recipient.

Here are some fun examples of our wrapped gifts:

Any item that is not available when your order is placed will be swapped with a gift of equal or higher value. Our retail partners are gifting experts and will be sure to deliver a gift that you’d be proud to give. We’ll be sure to let you know if your gift was swapped.

Yes! Our operations team will send you an email to confirm your gift has been delivered.

Of course. Send us an email and someone on our tech team will get back to you asap!

We are so excited to be offering local gifting on-demand in Kansas City and Dallas and are quickly growing to new cities in 2022. Follow us on social @afloatlife for new city announcements and more.

Of course. Send us an email and we’ll get back to you asap!

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